SØSTER

privacy policy & terms of service

PAYMENT

We accept payments from all major credit cards and via paypal. Paypal ensures your payment details are protected. All prices are based on nok but will be displayed in your local currency. The total amount includes vat. Due to exchange rates a variation of price may occur when converting prices to a different currency. We do not take any responsibility for any extra charges or bank fees your bank may apply.  Your order will be processed once your payment has been completed If, for any reason, the items you have purchased are sold out or out of stock we will notify you during the next 24h from the purchase and will proceed to an immediate refund.

SHIPPING

SØSTER STUDIO offers worldwide shipping with DHL express. We ship all orders from oslo, Norway. Please allow up to 48hours for your order to be processed. You will receive an email once your order has been dispatched.  Once an order has been shipped we will send a confirmation email providing the tracking number and invoice for you order. Purchases made on weekends or public holidays will be processed the next working day.  Delivery times are estimated and are subject to any possible delay of the delivery company, for which søster studio does not take any responsibility. Please, be aware that some destinations may require additional time for the package to arrive. If the package is returned to søster studio or does not arrive to its receiver due to an incorrect delivery address provided by the customer, not accurate delivery information or otherwise, søster studio does not take any responsibility of the return shipping costs or package resend costs. For any shipping assistance with your order please contact us at info@sosterstudio.com with the subject ‘shipping’.

We offer free shipping on all orders over 200 EUR. For order below 200 EUR, shipping rate will be calculated at checkout depending on your location.

RETURNS

We accept returns withing 14 days of delivery. If you wish to return please email info@sosterstudio.com with the subject ‘return’ to arrange.
If you wish to exchange size simply email info@sosterstudio with the subject ‘exchange’ to arrange. We accept exchanges within 14 days of purchase of your order. But as we produce in small quantities, exchanges are subject to availability.
The product should be returned/exchanged in its original packaging and condition, unworn, unwashed and with all the labels attached. Unfortunately, we cannot accept any exchanges that do not meet these requirements.
Please mark the shipment form “samples / no commercial value”, and the value of nok 100/$10, if shipping outside of Norway. Please note that we are unable to refund initial shipping charges, other than for faulty items. We are also unable to refund return postage costs for exchanges/returns.
SØSTER STUDIO take no responsibility if the package does not arrive due to the courier, please make sure to use a reliable courier and use tracking. Keep the shipping receipt as proof of shipping.
We strive to produce clothes of the highest quality, but in the event of faulty product please contact us during the next 48h from receiving the product at info@sosterstudio.com with the subject ‘faulty‘ a description of faulty products and photos as well as your order number. The product should be returned in its original packaging and condition, unworn, unwashed and with all the labels attached. Unfortunately, we cannot accept any returns that do not meet these requirements. Any return out of these 48h will not be accepted.
  Once the items have been received and inspected, you will either receive your new item (for exchanges) or full refund. If you have any more questions please email info@sosterstudio.com

SIZE CHART

 

MEASUREMENTS S M L
Chest 82 87 92
Waist 70 75 80
Hips 91 96 101
Inseam 82 83 84
CONVERSION S M L
EU 34-36 36-38 38-40
UK 08-10 10-12 12-14
US 04-06 06-08 08-10
JAPAN 07-09 09-11 11-13

 

FAQ

The name:
Translated from Norwegian, søster means sister, the name represents inclusiveness and a celebration of each-other.


How is SØSTER STUDIO socially and environmentally responsible?:
We use sustainable, organic and recycled materials in our collections.
We are as transparent as we can be, and share information about our supply chain on the website.
All images on the website are shot analogue, without any beauty retouch to show the garments simply as they are.
We manufacture all our ready-to-wear at a small studio in london, uk.
All our jewellery is handcrafted in our oslo studio, by søster studio co-founder Paavo.
All staff at our studio/factory are paid above minimum wage and work in safe working conditions.
We use low impact materials such as recycled paper instead of plastic in our packaging.
We use go gogreen carbon neutral shipping for our packages.
We are dedicated to only work with ethical manufacturers that are environmentally and socially responsible, as well as to support the local community and women owned businesses.
We do not throw away cut off fabrics, we save it and use it for different initiatives or donate to different local initiatives.
We use recycled cotton for our tote bags that we give away with every purchase made in hope of reducing plastic waste.
We do not follow the seasons, and create pieces that are classic and that you will hopefully cherish for a long time.
SØSTER is not affected by fast fashion and support small artisanal factories and crafters.
We deliberately produce in small quantities.
Our labels are made from gots certified organic cotton.
All our trims (except our sewing thread) are made from natural or sustainable materials.


Where is SØSTER STUDIO manufactured?:
Ready-to-wear:
Cross spot Studio, unit 302, E1 Studios, Whitechapel Road, E1 1DU, London, UK.
Basics:
Ethical and woman owned manufacturer, Padangsambian, West Denpasar, Denpasar City, Bali 80117, Indonesia.
Basics:
Handcrafted in our Oslo studio, Grüners gate 5a, 0552 Oslo, Norway.


Where can i purchase SØSTER STUDIO?:
All our items are available at sosterstudio.com. Our jewellery are also avalaible at F5 Contept Store, Prinsens gate 6, 0152 Oslo.


What currency do you charge?:
The prices showed on the website are in the currency depending on you location. When you checkout we charge in nok at the most current exchange rate.


How can I contact you?:
The quickest way to contact us is by sending an e-mail to info@sosterstudio.com and we will get back to you as soon as possible.


Will i have to pay any duties on top of my order?:
SØSTER STUDIO, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.


How can i track my order?:
Once your order has been shipped, we will send you an email containing a tracking number, which allows you to easily, and quickly locate the progress of your order. Please allow 24-48 hours from the time of order until tracking information is made available. If you did not receive this email, please contact us.


How much does it cost to ship my order?:
Shipping rate will be calculated at checkout depending on your location. Please note that we offer free shipping on all orders over 200 EUR.


How do i request a return?:
We accept returns withing 14 days of delivery. If you wish to return please email info@sosterstudio.com with the subject ‘return’ to arrange.
If you wish to exchange size simply email info@sosterstudio with the subject ‘exchange’ to arrange. We accept exchanges within 14 days of purchase of your order. But as we produce in small quantities, exchanges are subject to availability.
The product should be returned/exchanged in its original packaging and condition, unworn, unwashed and with all the labels attached. Unfortunately, we cannot accept any exchanges that do not meet these requirements.
Please mark the shipment form “samples / no commercial value”, and the value of nok 100/$10, if shipping outside of norway. Please note that we are unable to refund initial shipping charges, other than for faulty items. We are also unable to refund return postage costs for exchanges/returns.
SØSTER STUDIO take no responsibility if the package does not arrive due to the courier, please make sure to use a reliable courier and use tracking. Keep the shipping receipt as proof of shipping.
We strive to produce clothes of the highest quality, but in the event of faulty product please contact us during the next 48h from receiving the product at info@sosterstudio.com with the subject ‘faulty‘ a description of faulty products and photos as well as your order number. The product should be returned in its original packaging and condition, unworn, unwashed and with all the labels attached. Unfortunately, we cannot accept any returns that do not meet these requirements. Any return out of these 48h will not be accepted.
  Once the items have been received and inspected, you will either receive your new item (for exchanges) or full refund. If you have any more questions please email info@sosterstudio.com

PRIVACY POLICY

General:
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


Section 1 - consent:
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@sosterstudio.com.


Section 2 - disclosure:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Section 3 - shopify:
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


Section 4 - payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


Section 5 - third-party services:
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Google analytics:
Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

MailChimp:
Our store uses MailChimp to collect your email and send you campaigns and updates.


Section 6 - security:
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


Section 7 - cookies:
Listed are the cookies used on this site. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


Section 8 - changes to the privacy policy:
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Questions and contact information:
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at office@sosterstudio.com 

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At SØSTER STUDIO we are committed to respecting your privacy. This policy explains when and why we collect personal information about the people who visit our website, sign up to our newsletter and receive our mailings, how we use this data and keep it secure.


Information:
When you sign up to the newsletter on our website to receive exclusives, launches and news, we collect your data to allow us to carry out this request. This information will typically include you name, email address, age and location. We will store your information either until you unsubscribe (there will always be an option to opt-out in every email we send) or if you have not opened an email from us over the past year.


Processing:
We use third-party software (Mailchimp) to help us process your data. All this is either registered with the EU-US Privacy Shield programme or will have entered into model EU clauses with any sub-processor it uses and is based outside the EEA or has established a set of binding corporate rules with its foreign subsidiaries who are based outside the EEA or the Information Commissioner has made a positive finding of adequacy in relation to the territory in which the sub-processor is based and to which your information may be transferred.

Website:
We collect information about traffic to sosterstudio.com using Google Analytics, a web analytics tool that helps us understand how visitors engage with our website. We use this information to help us improve our website and your experience of it. This information is aggregated and anonymised so that we cannot access personal information such as IP addresses.

sosterstudio.com uses essential cookies to improve its functionality. Cookies contain information that is transferred to your computer’s hard drive and are used by us to store information such as the time the visit occurred, whether users have visited the site previously and what site referred them to the web page. For your protection, SØSTER STUDIO´s website is SSL certified.

SØSTER STUDIO will never share or sell your information to a third party.